We’ve been a bit quiet on here – building a new home that we’ll be launching in the new year as well as the day jobs this time. As part of the new site we’re going to have some more case studies – starting with this issues campaign Sounding Off for Justice…
Objectives: As Unity’s social media team at the time we were tasked by The Law Society with building the digital and social media strategy to build and activate a community to protest against the government’s proposed cuts to legal aid, one of the central tenets of the Magna Carta and a cornerstone of British justice ever since.
Campaign strategy: The issue that we were fighting against was much less tangible and much harder to empathise with than similar campaigns at the time against cuts to the NHS and the student fees protests. The campaign therefore needed to bring the issues to life up front and tell the story as quickly and powerfully as possible, then leading to deeper content and information sitting behind it to allow people to understand the situation and what The Law Society was suggesting they should do about it.
But we also needed something to make the campaign more news and buzz-worthy. Something different that would give it an edge. So we created the concept of the first ever voice-mail protest (to fit in with the campaign theme of ‘Sounding Off’) to prevent the nation being silenced in court.
Campaign tactics: The voicemail protest was the most technical campaign element we had done for a long time – built around an IVR system that allowed people to put in their number and then be instantly called and asked to leave a message – seemingly directly for justice secretary Ken Clarke (actually a typically amusing imitation by Alastair Mcgowan).
There needed to be lower-level, more accessible calls to action that would demonstrate the power of feeling and convince the coalition to change their minds and approach the reform in a more productive manner (still cutting the budgets but approaching them in a different way – capping limits and making the process more efficient). A standard petition was included, as well as support for submitting letters to local MPs or members of the select committee and content and messaging that could be shared with personal networks.
We also had to activate those that needed no educating around the issue – namely the lawyers themselves (done through pushing out stories and content through legal influencers on Twitter and Facebook as well as through the pages of the Law Gazette) and join the swell of activity protesting against the proposed cuts in general – done through monitoring and responding to conversations online across geographies, demographics and the industries that would be most affected. We also joined the march – again creating a stand-out talking point that linked into our theme through the Sound Off choir.
To help take the campaign out there and provide assets to support stories films were created bringing to life the effects the cuts would have on situations such as fighting for custody of children and wrongful dismisal. Real life case-studies were also extremely helpful to tell the story powerfully and demonstrate where issues would get worse under the reforms.
The most important asset created, however, turned out to be the blog – as the best way to show the depth of thinking behind the alternative reforms and critique the cuts as well as the process to get there. This also provided the constant flow of content that we needed to grow the social media community – and because there were enough in the legal community and beyond ready to champion the cause from the outset we got the momentum that a campaign needs to start the band-wagon effect, pulling people in through the social media content and discussion cycle and gradually increasing the volume of dissent and speed of growth.
Results: To date there have been 31,368 ‘Sound Offs’ – which count as any action supporting the campaign – a sign-up, a voice-mail, a petition sign or a tweet in support. The community has almost four thousand members on Facebook and more than 2,750 on Twitter. There have been also more than 200 blog posts and online news stories covering the campaign. So – to take an overview and gut reaction it is difficult to argue that it has been successful.
However, the real result is obviously only going to become clear when the reforms either gets pushed through or modified significantly or thrown out altogether. This is a long and ongoing process and one that it can be hard to get your head around (when used to much quicker campaigns and cause and effects).
When a cause is so abstract and unknown to the public getting any kind of traction is a challenge. But in fact – the real value of the public facing campaign is purely to act as collateral in the public affairs arena anyway. To show a movement of public opinion is the door-opener rather than the deciding factor anyway – and the end results will be a mixture of the influence of the lobbyists and the security of the proponents’ position, along with how convincing (or just comprehensible) the alternatives are.
As this was an extremely large campaign led and run by Unity we should clarify our role:
- Strategy for integration across platforms and creating and activating the call to action through content & messaging
- Twitter profile management & outreach to relevant influencers and discussions happening online
- Facebook page management – sharing content from the campaign with
- Blog management – uploading, optimising and pushing out stories and content
- Outreach to third party bloggers in legal, family and vertical sectors
- Video optimisation and seeding
- Event support, including:
- going on-location to provide live updates and photos from campaign events
- managing live blogging/tweeting activities (i.e. whenever something big happens in parliament) – ensuring technical setups, monitoring for live conversations, making recommendations on where to answer, activating our follower bases across social profiles, etc
- Website optimisation recommendations
- Email newsletter creation and sending






































